Customer Service Team Lead

Customer Service Team Lead

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Illumitex is seeking a leader and team player with a creative mind to join our team as our Customer Service Team Leader, to help us grow our rapidly expanding horticulture LED lighting business. This is a very critical position which needs to set a standard of excellence for our customers and will set the company apart from its competitors. To be successful in this role you will be an energetic team player, a high achiever, have a strong understanding of account management and business development. This position handles and resolves customer’s concerns, special orders or returns via phone or mail, in addition to answering customers’ questions regarding product or service and operation or maintenance. This role will develop the customer service personnel and processes as wells receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping. The successful candidate may also solicit the sale of new or additional services or products. Great opportunity for the individual who has leadership experience in customer service, preferably in the lighting industry or high energy manufacturing environment.